Kentucky Power Ice Storms Response
UPDATE: Sunday, February 21, 11 a.m.
Situation
Crews are continuing to address power outages in Kentucky Power’s service territory using more than 2,000 line employees, foresters and assessors to ensure every customer is restored. In many cases, the damage was so extensive that portions of lines are being rebuilt. Paralyzing weather events that included two back-to-back ice storms followed by snow caused extensive damage to electrical facilities and more than 59,000 customers to lose power at the peak.
Storm response efforts
Kentucky Power has restored power to more than 77% of customers who have encountered outages over the past 10 days. Today is expected to be another good day for restoration as crews work to get the remaining 13,500 customers restored as quickly as possible. The temperature is warming which is good news, but melting snow and ice brings the potential for more falling limbs and trees that could cause new outages.
While crews will be working in all areas without power today, here are some places where efforts will be concentrated:
Boyd County: Big Run Road, Cemetary Road, Hoods Creek area, Summit Road and surrounding areas, Richardson Road areas, Lakewood Village and Route 3
Carter County: Fields Branch, Grahn, Hitchens, Huffs Run, West Carter, Williard
Greenup County: Wurtland
Lawrence County: North Fallsburg, Glenwood, Mattie, Peach Orchard
We realize how difficult it is to be without power and know there are customers who remain out since the first storm came through and we continue to make them a priority. In most of these original outage cases, the repair work is very difficult, time-consuming and only affecting a few customers on each outage. Numerous resources are devoted to these customers every day, including strike teams made up of workers with specific and broad skills in order to quickly and safely restore simpler outages without waiting for additional assistance.
Broad estimated restoration times are available for most areas
Keep in mind, each day thousands of customers will see power restored, meaning many more will receive power before the stated estimated date. Updated restoration information will be shared as it is received from the field.
Boyd County, 5,200 customers remain without power:
- Most customers in the Ashland (City) will be restored by Monday night, February 22 or sooner.
- The remaining areas of Boyd County will be 75% restored by Wednesday, February 24 or sooner.
Carter County, 2,500 customers remain without power:
- Most customers in the Grayson (City) area will be restored by Monday night, February 22 or sooner.
- Most customers in the Olive Hill area will be restored by Monday night, February 22 or sooner.
- The remaining areas of Carter County will be 50% restored by Wednesday, February 24 or sooner; 75% restored by Friday night, February 26 or sooner.
Most customers in Greenup County will be restored by Monday night, February 22 or sooner. 300 customers remain without power.
Johnson County, 365 customers remain without power:
Most customers in Paintsville area will be restored by Sunday evening, February 21.
Lawrence County will be 75% restored by Wednesday, February 24 or sooner. 4,100 customers remain without power.
Crews restored power to more than 1,000 customers in Magoffin County yesterday. Most of the remaining 400 customers in this area will be restored by Sunday evening, February 21.
Most customers in Rowan County will be restored by Sunday evening, February 21 or sooner. 200 customers remain without power.
Residential/Business Service Drop Information: Kentucky Power cannot connect power to any home or business where there is damage to the service entrance. The service entrance is the area located 1) at the meter, 2) between the meter and the home’s electrical panel, or 3) the location where Kentucky Power’s cable connects to the home/business owner’s cable. Customers need to have a qualified electrician repair this damage before power can be restored to the home or business.
Safety Message
Do not go near any downed wires. Consider all wires live and dangerous even if you think they are phone or cable. Report hazardous situations immediately by call 1-800-572-1113 or 911.
For More Information
Customers can report outages and check the latest restoration information for their account anytime at kentuckypower.com/outages or by downloading the Kentucky Power mobile app at kentuckypower.com/app. The outage map is updated every 15 minutes. Restoration information is added when known. Click on “View Outage Map” to access the map on a computer, cell phone, or tablet. Customers can report outages online, on their mobile device or to our Customer Operations Center at 1-800-572-1113. Information also is posted on Facebook at https://www.facebook.com/KentuckyPower and on Twitter at twitter.com/KentuckyPower or @KentuckyPower.
Next Update:
Sunday, February 21, 6:30 p.m.
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UPDATE:
Kentucky Power Ice Storms Response Saturday, February 20, 6:30 p.m.
Situation
Crews are continuing to work through the weekend to address power outages in Kentucky Power’s service territory using more than 2,000 line employees, foresters and assessors to ensure every customer is restored. As restoration wraps up in some areas, crews are shifting to assist in the hardest hit areas where damage is most severe. Paralyzing weather events that included two back-to-back ice storms followed by snow caused extensive damage to electrical facilities and more than 59,000 customers to lose power at the peak.
Storm response efforts
Approximately 16,500 customers remain without power on Saturday afternoon. Treacherous roads, rough terrain, remote areas and weather conditions continue to challenge crews. Boyd, Carter and Lawrence counties were hardest hit leaving extensive damage to the circuits providing electricity in these areas.
We realize how difficult it is to be without power and know there are customers who remain out since the first storm came through and we continue to make them a priority. In most of these original outage cases, the repair work is very difficult, time-consuming and only affecting a few customers on each outage. Numerous resources are devoted to these customers every day, including strike teams made up of workers with specific and broad skills in order to quickly and safely restore smaller outages without waiting for additional assistance.
Broad estimated restoration times are available for most areas *UPDATED*
Estimated restoration times are available for most areas. Keep in mind, each day thousands of customers will see power restored, meaning many more will receive power before the stated estimated date. Once more information is available, it will be shared immediately.
Boyd County, 6,000 customers remain without power:
- Most customers in the Ashland (City) will be restored by Monday night, February 22 or sooner.
- *UPDATED* The remaining areas of Boyd County will be 75% restored by Wednesday, February 24 or sooner.
Carter County, 3,100 customers remain without power:
- Most customers in the Grayson (City) area will be restored by Monday night, February 22 or sooner.
- The remaining areas of Carter County will be 50% restored by Wednesday, February 24 or sooner; 75% restored by Friday night, February 26 or sooner.
Most customers in Greenup County will be restored by Monday night, February 22 or sooner. 450 customers remain without power.
Johnson County, 400 customers remain without power:
Most customers in Paintsville area will be restored by Sunday evening, February 21 or sooner.
*UPDATED*Lawrence County will be 75% restored by Wednesday, February 24 or sooner. 4,660 customers remain without power.
Most customers in Magoffin County will be restored by Saturday night, February 20 or sooner. 1,434 customers remain without power.
Most customers in Rowan County will be restored by Sunday evening, February 21 or sooner. 209 customers remain without power.
This information will hopefully give customers an opportunity to plan for their outage that may last into next week. We realize that some customers have been without power since the first storm and we continue to make them a priority. We sympathize with the frustration that may be caused by the outage alert system sending erroneous information at times. If you receive information that your power has been restored, it is advised you confirm with a neighbor or someone to make sure that is the case.
Safety Message
Do not go near any downed wires. Consider all wires live and dangerous even if you think they are phone or cable. Report hazardous situations immediately by call 1-800-572-1113 or 911.
For More Information
Customers can report outages and check the latest restoration information for their account anytime at kentuckypower.com/outages or by downloading the Kentucky Power mobile app at kentuckypower.com/app. The outage map is updated every 15 minutes. Restoration information is added when known. Click on “View Outage Map” to access the map on a computer, cell phone, or tablet. Customers can report outages online, on their mobile device or to our Customer Operations Center at 1-800-572-1113. Information also is posted on Facebook at https://www.facebook.com/KentuckyPower and on Twitter at twitter.com/KentuckyPower or @KentuckyPower.
Next Update:
Sunday, February 21, 10:30 a.m.
Friday, February 19, 7 p.m.
Kentucky Power Ice Storms Response
Saturday, February 20, 6:30 p.m.
Situation
Crews are continuing to work through the weekend to address power outages in Kentucky Power’s service territory using more than 2,000 line employees, foresters and assessors to ensure every customer is restored. As restoration wraps up in some areas, crews are shifting to assist in the hardest hit areas where damage is most severe. Paralyzing weather events that included two back-to-back ice storms followed by snow caused extensive damage to electrical facilities and more than 59,000 customers to lose power at the peak.
Storm response efforts
Approximately 16,500 customers remain without power on Saturday afternoon. Treacherous roads, rough terrain, remote areas and weather conditions continue to challenge crews. Boyd, Carter and Lawrence counties were hardest hit leaving extensive damage to the circuits providing electricity in these areas.
We realize how difficult it is to be without power and know there are customers who remain out since the first storm came through and we continue to make them a priority. In most of these original outage cases, the repair work is very difficult, time-consuming and only affecting a few customers on each outage. Numerous resources are devoted to these customers every day, including strike teams made up of workers with specific and broad skills in order to quickly and safely restore smaller outages without waiting for additional assistance.
Broad estimated restoration times are available for most areas *UPDATED*
Estimated restoration times are available for most areas. Keep in mind, each day thousands of customers will see power restored, meaning many more will receive power before the stated estimated date. Once more information is available, it will be shared immediately.
Boyd County, 6,000 customers remain without power:
- Most customers in the Ashland (City) will be restored by Monday night, February 22 or sooner.
- *UPDATED* The remaining areas of Boyd County will be 75% restored by Wednesday, February 24 or sooner.
Carter County, 3,100 customers remain without power:
- Most customers in the Grayson (City) area will be restored by Monday night, February 22 or sooner.
- The remaining areas of Carter County will be 50% restored by Wednesday, February 24 or sooner; 75% restored by Friday night, February 26 or sooner.
Most customers in Greenup County will be restored by Monday night, February 22 or sooner. 450 customers remain without power.
Johnson County, 400 customers remain without power:
Most customers in Paintsville area will be restored by Sunday evening, February 21 or sooner.
*UPDATED*Lawrence County will be 75% restored by Wednesday, February 24 or sooner. 4,660 customers remain without power.
Most customers in Magoffin County will be restored by Saturday night, February 20 or sooner. 1,434 customers remain without power.
Most customers in Rowan County will be restored by Sunday evening, February 21 or sooner. 209 customers remain without power.
This information will hopefully give customers an opportunity to plan for their outage that may last into next week. We realize that some customers have been without power since the first storm and we continue to make them a priority. We sympathize with the frustration that may be caused by the outage alert system sending erroneous information at times. If you receive information that your power has been restored, it is advised you confirm with a neighbor or someone to make sure that is the case.
Safety Message
Do not go near any downed wires. Consider all wires live and dangerous even if you think they are phone or cable. Report hazardous situations immediately by call 1-800-572-1113 or 911.
For More Information
Customers can report outages and check the latest restoration information for their account anytime at kentuckypower.com/outages or by downloading the Kentucky Power mobile app at kentuckypower.com/app. The outage map is updated every 15 minutes. Restoration information is added when known. Click on “View Outage Map” to access the map on a computer, cell phone, or tablet. Customers can report outages online, on their mobile device or to our Customer Operations Center at 1-800-572-1113. Information also is posted on Facebook at https://www.facebook.com/KentuckyPower and on Twitter at twitter.com/KentuckyPower or @KentuckyPower.
Next Update:
Sunday, February 21, 10:30 a.m.
Kentucky Power Ice Storms Response
Friday, February 19, 7 p.m.
Situation
Kentucky Power and its customers are still recovering from paralyzing weather to hit the area in years, especially in the Ashland and surrounding areas. Crews are continuing to work through the weekend to address power outages with more than 2,000 line employees, foresters and assessors assisting until every customer is restored.
Storm response efforts
At the peak, 59,204 customers were out of power after the second ice storm, with more than 66% now restored leaving approximately 19,927 customers still without electrical service.
Boyd, Carter and Lawrence counties were hardest hit leaving extensive damage to the circuits providing electricity in these areas. The magnitude of damage in this area is proving to be unprecedented and total reconstruction of destroyed circuits is necessary. Low ceiling levels have not allowed for helicopters to fly for aerial damage assessment, which is still needed due to the miles of damage on electrical circuits.
Broad estimated restoration times are available for most areas
Estimated restoration times are available for most areas. Keep in mind, each day thousands of customers will see power restored, meaning many more will receive power before the stated estimated date. Once more information is available, it will be shared immediately.
Boyd County, 8,389 customers remain without power:
- Most customers in the Ashland (City) will be restored by Monday night, February 22.
- The remaining areas of Boyd County will be 50% restored by Wednesday, February 24; 75% restored by Friday night, February 26.
Carter County, 3,490 customers remain without power:
- Most customers in the Grayson (City) area will be restored by Monday night, February 22.
- Most customers in the Olive Hill area will be restored by Friday night, February 19.
- The remaining areas of Carter County will be 50% restored by Wednesday, February 24; 75% restored by Friday night, February 26.
Most customers in Greenup County will be restored by Monday night, February 22. 816 customers remain without power.
Johnson County, 485 customers remain without power:
Most customers in Paintsville area will be restored by Sunday evening, February 21.
Lawrence County will be 50% restored by Wednesday, February 24; 75% restored by Friday night, February 26. 5,000 customers remain without power.
Most customers in Magoffin County will be restored by Saturday night, February 20.1,496 customers remain without power.
Morgan County, 229 customers remain without power:
Most customers in the West Liberty area will be restored Sunday evening, February 21.
This information will hopefully give customers an opportunity to plan for their outage that may last into next week. We realize that some customers have been without power since the first storm and we continue to make them a priority. We are aware the outage alert system that sends restoration updates through text and emails is sending out erroneous information at times. If you receive information that your power has been restored, it is advised you confirm with a neighbor or someone to make sure that is the case.
Safety Message
Do not go near any downed wires. Consider all wires live and dangerous even if you think they are phone or cable. Report hazardous situations immediately by call 1-800-572-1113 or 911.
For More Information
Customers can report outages and check the latest restoration information for their account anytime at kentuckypower.com/outages or by downloading the Kentucky Power mobile app at kentuckypower.com/app. The outage map is updated every 15 minutes. Restoration information is added when known. Click on “View Outage Map” to access the map on a computer, cell phone, or tablet. Customers can report outages online, on their mobile device or to our Customer Operations Center at 1-800-572-1113. Information also is posted on Facebook at https://www.facebook.com/KentuckyPower and on Twitter at twitter.com/KentuckyPower or @KentuckyPower.
Next Update:
Saturday, February 20, 11 a.m.
###
Kentucky Power Ice Storms Response
Friday, February 19, 10:30 a.m.
Situation
Kentucky Power will continue to work through the weekend to address power outages that occurred as a result of two destructive ice storms and one snow storm that moved through the area in the past week. More than 2,000 line employees, foresters and assessors will continue working until every customer is restored. Crews from five states are assisting Kentucky Power and its business partners.
Storm response efforts
Despite yesterday’s dangerous working conditions with trees and limbs falling from melting that was occurring, crews restored power to approximately 7,200 customers. Additional outages occurred throughout the day causing 2,800 customers to lose power. As of this morning, approximately 26,000 customers are currently without power. Everyone should be aware of the dangers of falling trees and limbs. When ice starts melting on limbs it causes them to become more saturated, making them heavier and causing them to snap and break.
Boyd, Carter and Lawrence counties were hardest hit and there is extensive damage to the circuits providing electricity in these areas. Weather permitting, additional aerial assessment will take place this morning to further understand the damage. To date, crews have found 332 broken poles, 201 broken cross arms, 40 damaged transformers and thousands of spans of wire to be replaced. Total re-construction in some areas has been necessary.
Work will go on today throughout our service territory with these general areas of focus. If you don’t see your specific area listed, please keep in mind these are general areas and crews are in numerous places working in addition to the ones listed below:
Various areas in Greenup County and Lawrence County; Big Sandy area which is Fallsburg area or south Boyd County and northern Lawrence County; Cannonsburg area of Boyd County; Ashland (City) area of Boyd County; Route 60 West toward Grayson, including the Rush area in Boyd County;
Summit area of Boyd County; Grayson and Hitchins areas in Carter County; Coalton area on Route 3 to Bolts Fork in Boyd County; Grahn and Olive Hill areas in Carter County; Hoods Creek Road or Route 5 area in Boyd County; Chavies and Bulan areas in Perry County; Canoe area in Breathitt County; Engle and Grapevine areas in Leslie County; Salyersville, Falcon Road and Oils Springs areas in Magoffin County; West Liberty in Morgan County; Hager Hill, Davis Branch, West Paintsville and Auxier areas in Johnson County; Tomahawk area in Martin County; Abbott Creek in Floyd County.
Broad estimated restoration times are available for most areas
95% of customers in the following areas will be restored by the dates below. Keep in mind, thousands of customers will continue to see power restored each day, meaning many more will receive power before the stated date. This information will hopefully give customers an opportunity to plan for their outage that may last into early next week. We realize that some customers have been without power since the first storm and we continue to make them a priority. We are aware the outage alert system that sends restoration updates through text and emails is sending out erroneous information. If you receive information that your power has been restored, it is advised you confirm with a neighbor or someone to make sure that is the case.
Kentucky Power’s Ashland District:
Olive Hill: Friday night, February 19; Ashland (City): Monday night, February 22; Grayson (City): Monday night, February 22; Greenup County: Monday night, February 22
Kentucky Power’s Hazard District:
Hazard and surrounding areas: Friday night, February 19
Kentucky Power’s Pikeville District:
Harold: Friday night, February 19; Left Beaver: Friday night, February 19; Prestonsburg: Friday afternoon, February 19; Right Beaver: Friday night, February 19;
Inez: Saturday afternoon, February 20; Paintsville: Sunday evening, February 21; Virgie: Sunday evening, February 21; West Liberty: Sunday evening, February 21
Counties with most outages:
Counties with the most outages include:
Boyd—11,000 customers; Carter—3,500 customers; Greenup—1,800 customers; Johnson—677 customers; Lawrence—5,200 customers; Magoffin—1,500 customers; Rowan–1,000
Safety Message
Do not go near any downed wires. Consider all wires live and dangerous even if you think they are phone or cable. Report hazardous situations immediately by call 1-800-572-1113 or 911.
For More Information
Customers can report outages and check the latest restoration information for their account anytime at kentuckypower.com/outages or by downloading the Kentucky Power mobile app at kentuckypower.com/app. The outage map is updated every 15 minutes. Restoration information is added when known. Click on “View Outage Map” to access the map on a computer, cell phone, or tablet. Customers can report outages online, on their mobile device or to our Customer Operations Center at 1-800-572-1113. Information also is posted on Facebook at https://www.facebook.com/KentuckyPower and on Twitter at twitter.com/KentuckyPower or @KentuckyPower.
Next Update:
Friday, February 19, 6:30 p.m.
Thank you for posting these updates Lazer!
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