ASHLAND, Ky., March 1, 2019 – Kentucky Power’s mobile app makes reporting outages like those experienced in the recent windstorms easier. Customers can now report an outage by scanning the bar code on their meters with their phone’s camera feature once the app is downloaded. It is free at both the Apple App Store and Google Play Store.
“The Kentucky Power app makes the most popular online functions, such as bill pay and outage reports, possible with just a few taps on a smart phone,” said Cindy Wiseman, Kentucky Power’s managing director of external affairs and customer services. “It is easy and convenient for customers who like interacting with Kentucky Power whenever and wherever they want.”
About 6 percent of Kentucky Power’s 168,000 customers have downloaded the app since it was first introduced in December 2017. The app can be used even by non-customers to report an outage by scanning the bar code on a meter. There is no need to type in a service address, account number or phone number. This feature can be especially useful for first responders, Wiseman said.
Since introducing the app, Kentucky Power has made several updates based upon customer feedback from surveys, app stores, and frontline employees. Recent additions include:
- Graphs that help customers monitor how much energy they have used
- Fingerprint or facial recognition login
- The ability to register and manage multiple accounts with one user ID
- The option to view a12-month payment history
Other features allow customers to:
- View real-time account balance, balance details, and payment due date
- View and download bill
- Make a free immediate payment from a bank account
- Make immediate, automatic, and scheduled payments
- Access other ways to pay (credit or debit card, in-person, by phone)
- Switch between multiple accounts
- Choose automatic log in
Future updates will include a faster payment process, more in app messaging, historical weather for usage comparison, easy access to outage maps, and precise error messaging. Learn more in this video https://www.youtube.com/watch?v=IB6fcNlJDtM and at kentuckypower.com/app.
Kentucky Power, with headquarters in Ashland, provides service to nearly 168,000 customers in 20 eastern Kentucky counties. It is an operating company in the American Electric Power (AEP) system, based in Columbus, Ohio, one of the largest electric utilities in the U.S.