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March 15, 2018

THOMPSON SANITATION GOES OUT, MANY CUSTOMERS HAD PREPAID BILL

A large number of Lawrence County trash pick-up customers think they have been duped by their provider, Thompson Sanitation, LLC.

The company apparently went out of business earlier this month at least as far back as March 9 and lots of customers had pre-paid their bills. Now they will be forced to pay someone to pick up the trash -- again.

In Lawrence County proper trash disposal is mandatory for all residents. The Lawrence County Fiscal Court is responsible for choosing the five franchise companies who collect trash. But Thompson’s abrupt lack of service has caused trash to pile up and customers to demand answers on what to do.

"The Fiscal Court will be addressing this at the next court meeting which has been moved to March 27," Judge's office manager Michelle Miller said today. "The customers each contract with the haulers and unfortunately we don’t have them set up in districts."

Ms. Miller said she has been recommending two other companies that customers can call for service.

The county fiscal court awards five franchises to service the counties and the haulers more or less work out the territories.

County Attorney Mike Hogan said the situation is what it is.

“We’re gonna revoke Thompson’s franchise and pursue charges against him, Hogan said. “Honestly most people just need to get new service.  In the meantime we will try to get reimbursement for the one’s who have already paid bills.”

The county has placed Thompson Sanitation, which lists a Ft. Gay address,  on probation on at least one occasion in the past but decided it would be difficult for the remaining haulers to pick up the slack and allowed them to continue hauling.

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Here are just some quotes from customers:

 

Tammy Adkins Horn:

I just wanted you to be aware, which I am fairly certain you already are about Thompson Sanitation and them dropping out and leaving people all over the county that have prepaid for months. No notifications, no refunds or anything. We prepaid 6 months. Some of our neighbors on Chapel Road have prepaid up for the whole year. I contacted the judge's office and the county attorney. It is wrong to bilk people out of thousands of dollars all over this county and just get away with it.


Tana Napier:

Feel free to use the story that I posted. IN addition, my father in law uses them too. Same with him. They didn't pick up for 4 weeks and before I switched him to MSW, his payment has already been sent to Thompson's for THIS month, so they basically owe him back for 2 months and they owe me for one.


Amanda Robertson is with Chuck Robertson:

Okay folks- Lawrence Ky and Wayne County WV- been on the phone this morning with Legislators Office and FBI (who are investigating this issue). They would like to know how many customers have been affected by this company!!! If you have family/friends that will post on here, any information they want to share, please add them to the group. If they don’t want to public ally post they can PM me their story! I’m determined to get justice for all involved!


Teena Arbaugh Brown: -- March 9 at 4:15pm


I am having the same issue with Thompson Sanitation. We paid for the year and they cashed our check on Dec. 23. They hadn’t picked our trash up for 3 weeks so I got somebody else thinking we could get a refund from them. I have talked to her dad and he told me to do what I have to do. I think we all need to get together and do something. I’ve called John Osburn's office several times and sent him a email, to get no answer except to get somebody else to pick it up or call Mike Hogan’s Office, which I did. He was supposed to call me back but that didn’t happen either. These people better remember that it’s a election year. A lot of people are upset over this including me. They owe us $216. That’s a lot of money.


Dave Henson:

16 hrs

Pre paid for 3 months they picked it up 3 times this year. By my count they are behind 7 pick ups.

 

Comments  

0 #32 NO BURNER 2018-03-22 14:07
Quoting Recliner & burner:
Quoting NEWSFLASH:
I have news for everyone:
It may be mandatory for proper trash disposal, but until they figure out a way to enforce this rule, you can throw it over the hill, throw it out in your yard, in a creek going by your house or whatever!!!! Have they ever checked to make sure everyone pays for garbage pickup?? NO!! The lame fiscal court needs to figure out how to enforce it and make everyone play by same rules!!
NEWSFLASH, some of us like to recycle, burn in a burn barrel on their PRIVATE property of 100 acres, and feed scraps to their animals rather than pay good money our for garbage! We spend enough money on everything else!

Recycling is fine but it is against the law in KY to burn your household garbage
onhttp://air.ky .gov/Pages/Open Burning.aspx PRIVATE property.
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0 #31 Recliner & burner 2018-03-20 23:10
Quoting NEWSFLASH:
I have news for everyone:
It may be mandatory for proper trash disposal, but until they figure out a way to enforce this rule, you can throw it over the hill, throw it out in your yard, in a creek going by your house or whatever!!!! Have they ever checked to make sure everyone pays for garbage pickup?? NO!! The lame fiscal court needs to figure out how to enforce it and make everyone play by same rules!!
NEWSFLASH, some of us like to recycle, burn in a burn barrel on their PRIVATE property of 100 acres, and feed scraps to their animals rather than pay good money our for garbage! We spend enough money on everything else!
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+1 #30 ORDER 2018-03-19 13:10
The fiscal court needs to divide the county up by garbage districts so each hauler will have an equal {income} are in order for them to be efficient!! This would save the haulers money by being able to stay in one area and then they are more likely to stay in business!! How about just putting the garbage fee on the property tax statements--tha t way the county can pay the haulers!!!
Come on county officials, can't you do any better than this---it's 2018 and Lawrence county can't figure out how to get garbage pick up!!!!
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+1 #29 NEWSFLASH 2018-03-19 13:06
I have news for everyone:
It may be mandatory for proper trash disposal, but until they figure out a way to enforce this rule, you can throw it over the hill, throw it out in your yard, in a creek going by your house or whatever!!!! Have they ever checked to make sure everyone pays for garbage pickup?? NO!! The lame fiscal court needs to figure out how to enforce it and make everyone play by same rules!!
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0 #28 sucker 2018-03-17 17:27
there's a sucker born every minute
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+2 #27 Citizen 2018-03-17 14:15
Why the apostrophe in "DUPED"?
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+3 #26 Leroy 2018-03-17 02:57
We are highly satisfied with Marcum Sanitation. Thompson Sanitation was a nightmare.
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0 #25 Ronnie Saul 2018-03-16 22:59
they haven't picked up this month at all. I had been paying monthly $12 senior discount and my brother too. Already changed companies and they are great.
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+1 #24 Mike Conley 2018-03-16 17:55
We had prepaid for a year. They ran twice in Jan. and one time in Feb. It would be nice if they were made to pay back the folks they stole from.
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0 #23 Cathy Wruck. 2018-03-16 03:06
Paid $75 ahead. Never saw them after Xmas. Had two pick ups at the end of January or so and nothing since. I’m pissed, not their first time in this rodeo with us all. Thanks to Endicott we have kept it under control.
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0 #22 Linda 2018-03-16 01:23
Curt is right, Joey picks up our trash and he
is the best.
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+3 #21 Smiley 2018-03-16 00:57
I don’t pay in advance for this reason. I pay one month at a time just in case I become dissatisfied. Getting a refund is time consuming and can be stressful.
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+3 #20 William 2018-03-16 00:51
Are these trash haulers bonded? If not they need to fix it, they should be like the newspaper deliverers are.
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+1 #19 Brandi Robertson 2018-03-16 00:21
They haven’t picked our trash up in 2 weeks (almost 3) on Wolf creek (Fort Gay). I sent our payment in on March 2nd and they cashed it March 5th & now to hear that they were already shut down at that time and still cashed my check?!! They’ve missed a lot of pickups these past 2 1/2 years but I was trying to give them a chance...wish we would’ve switched last summer! Now i have to pay someone else to pick our trash up for March after I already paid Thompson’s!
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+2 #18 Best one is 2018-03-15 23:28
Marcum sanitation
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+2 #17 Joe Williams 2018-03-15 22:58
For weekly residential trash service and spring clean up call Express Sanition 606-686-5296
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+1 #16 Lora 2018-03-15 22:15
I and at least 7 others were prepaid, myself and my neighbor paid for 3 months, and my other neighbor paid for 6 months. Thompson never picked up our trash. Tried calling them and texting them left messages no response back. Corrupt is all I can say.
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+1 #15 Clfh 2018-03-15 22:14
Call Joey Endicott. 606-673-3531
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+1 #14 Michelle Copley 2018-03-15 21:26
We paid Thompson sanitation 6 months advance to pick our trash up. They haven’t pick it up n 3 weeks
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+1 #13 Susan 2018-03-15 21:18
I paid for March they cashed my check and never picked my garbage up. Not one day in March
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+1 #12 Angie 2018-03-15 21:17
They owe me just for the month of March. Wen you are on a fixed income, every penny counts. I have already contacted another garbage collector, and now have to pay another 18 dollars yhat I don't have!
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+5 #11 Marcum Customer 2018-03-15 21:10
Anyone looking to get a new trash hauler I highly recommend Marcum Sanitation! They have been absolutely wonderful since day one and are the nicest fellas! Years ago I had Thompson Sanitation and dropped them because they kept billing me for months that we’re paid! I’ve had Marcum’s now for going on 6 years and I couldn’t be happier!
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+1 #10 Michelle copley 2018-03-15 21:10
My trash has not been picked up by Thompson’s sanitation n about 3 weeks we paid for 6 months of service.
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+9 #9 james 2018-03-15 21:10
Im sorry for all the trouble with the garbage pickup..Just want to say if you Depend on your Local Officals to do anything for you,,your out of luck,,they dont Answer the phone or your messages,,the best thing you can do is just remember this when its time to vote,,hope for a change in most offices.
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+1 #8 Teresa Stafford 2018-03-15 21:09
I am furious, I paid up by a couple of months of money I could have used else where. I live in Wayne Co and this is awful. They could have at least had the decency to let people know what was going on and not just keep taking money!
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